Privacy Policy

Welcome to VisaEase Services ("VisaEase", "Company", "We", "Us", or "Our"). We are committed to protecting and respecting Your privacy.

This Privacy Policy explains how We collect, use, store, and protect Your information when You use Our website and services (collectively, the "Service") accessible at visaeaseservices.in. This Privacy Policy forms an integral part of Our Terms & Conditions.

This Privacy Policy is aligned with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDPA), and applicable rules framed thereunder.

By accessing or using the Service, You consent to the collection, storage, processing, and use of Your personal data in accordance with this Privacy Policy and applicable laws.

1. Definitions

• "Application" — the VisaEase website and any associated web application accessible at visaeaseservices.in.
• "Personal Data" — any information that relates to an identified or identifiable individual, including name, contact details, identification numbers, and online identifiers.
• "Credentials" — the US visa scheduling website login details (username, password, and security questions & answers) that You provide to Us for the purpose of scheduling Your appointment.
• "Usage Data" — information collected automatically when You use the Service, such as IP address, browser type, pages visited, time spent, and device identifiers.
• "You" (also "Your" or "User") — the individual accessing or using the Service.

2. Information We Collect

2.1 Personal Data

To provide Our Services, We collect the following information when You register and place an Order:

• Full name
• Email address
• Mobile / phone number
• Complete address (for billing and invoicing)
• Company or organisation name (if applicable)
• Visa type and number of applicants
• US visa scheduling portal Credentials (username, password, security questions & answers)
• Appointment preferences (timeframe, exclusion dates, special requests)

2.2 Usage Data

We may automatically collect Usage Data when You access the Service, including Your device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and unique device identifiers. When You access the Service via a mobile device, We may also collect device type, mobile operating system, and mobile browser type.

3. How We Use Your Information

We use the information We collect for the following purposes:

• To provide, maintain, and improve Our Services
• To process and fulfil Your visa appointment scheduling Orders
• To manage Your account registration and authentication
• To communicate with You regarding Your Order status, quotations, payment confirmations, and invoices
• To send SMS notifications for important Order updates (e.g., quotation shared, appointment scheduled, invoice available)
• To respond to Your enquiries, requests, and grievances
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations and enforce Our Terms
• To analyse usage patterns and improve the functionality and user experience of the Application

4. Information Sharing — We Do Not Share Your Data

VisaEase does not sell, rent, trade, or otherwise share Your Personal Data with any third party.

Your information is used exclusively by VisaEase for the purpose of fulfilling Your Order and providing the Service. We do not share Your data with advertisers, marketing agencies, data brokers, or any other external parties.

The only exceptions where disclosure may occur are:

• Legal obligation: When required by law, court order, or governmental authority for the purpose of verification of identity, prevention, detection, or investigation of offences, or compliance with applicable laws and regulations.
• Protection of rights: To protect and defend the rights, property, or safety of VisaEase, Our users, or the public.

5. Credential Handling & Security

1. Your visa scheduling portal Credentials are encrypted at rest using industry-standard encryption and transmitted exclusively over HTTPS (TLS 1.2+).
2. Access to Your Credentials is strictly limited to authorised personnel on a need-to-use basis, solely for the purpose of fulfilling Your Order.
3. Credentials are not stored beyond the period necessary to complete Your Order, unless retention is required by law.
4. We strongly recommend that You change Your visa scheduling portal password after Your Order is fulfilled.

6. Information Security

We implement appropriate technical and organisational measures to protect Your Personal Data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server infrastructure with restricted access, and regular review of Our data collection and storage practices. While We strive to use commercially acceptable means to protect Your Personal Data, no method of transmission over the Internet or electronic storage is completely secure, and We cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to monitor activity on Our Service and store certain information. These may include:

• Session Cookies: Temporary cookies deleted when You close Your browser, used to maintain Your session.
• Persistent Cookies: Remain on Your device until expiry or manual deletion, used to remember Your preferences.
• Authentication Tokens: Used to maintain Your logged-in session securely.

You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, some parts of the Service may not function properly.

8. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect Personal Data from children. If We become aware that We have collected Personal Data from a child without verifiable parental consent, We will take immediate steps to delete such data from Our records. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us at visaeaseservices@gmail.com.

9. Data Retention

1. Your Personal Data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
2. Visa scheduling Credentials are retained only for the duration required to complete Your Order and are deleted thereafter, unless retention is mandated by law.
3. Usage Data is generally retained for a shorter period, except when used to strengthen security, improve functionality, or comply with legal obligations.
4. Upon withdrawal of Your consent or deletion of Your account, Your Personal Data shall be erased within a reasonable time, unless a longer retention period is required by law.

10. Your Rights

Under applicable data protection laws, including the DPDPA 2023, You have the right to:

• Access the Personal Data We hold about You
• Request correction or updating of inaccurate Personal Data
• Request erasure of Your Personal Data (subject to legal retention obligations)
• Withdraw Your consent to data processing at any time
• Request deletion of Your account

To exercise any of these rights, please contact Us at visaeaseservices@gmail.com. We will process Your request within a reasonable time and in accordance with applicable laws. We may ask You to verify Your identity before processing such requests.

11. Links to Third-Party Websites

Our Service may contain links to third-party websites (including the US visa scheduling portal) that are not operated by Us. If You click on a third-party link, You will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly recommend that You review the privacy policy of every website You visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date at the top will be revised accordingly. Where changes are material, We will make reasonable efforts to notify You via email or a prominent notice on the Application prior to the change becoming effective. By continuing to use the Service after the updated Privacy Policy becomes effective, You agree to be bound by the revised policy.

13. Grievance Redressal

If You have any questions, concerns, or grievances regarding this Privacy Policy or the processing of Your information, You may contact Us at:

Email: visaeaseservices@gmail.com

We will endeavour to resolve Your grievance within 15 days of receipt, or within such shorter period as may be prescribed under applicable law.

If You are not satisfied with Our response, You may escalate the matter to the Data Protection Board of India in accordance with the DPDPA 2023.